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RPA is highly process-driven – it is all about automating repetitive, rule-based processes that typically require interaction with multiple, disparate IT systems. For a successful RPA implementations it is important to breakdown the different activities under phases.

Phase 1 

  • List the Processes that can be Automated

    • Not all business processes are suitable for RPA. The key considerations to identify a suitable process for implementation are

      • Transaction volume​

      • Amount of labour and resources - Finding temporary labour is difficult. Process with irregular labour demands force companies to employ for peak demand.

      • Capacity of process to be automated

      • Fault tolerant

      • Cost

      • complexity

      • Data compliance

  • Select the right RPA Vendor

    • ​Besides evaluating their credentials and asking for the cost and time of deployment, here are a few other criteria.

      • Managing Errors​

      • Domain expertise

      • Adapting to changing technology landscape

      • Audit features

Phase 2

  • Devise a plan and implement

    • ​Support the project management of the detailed implementation plan

    • Determine additional requirements, if any, necessary to support the pilot

    • Execute pilot with the selected vendor

Phase 3

  • Measure performance and manage lifecycle

    • ​Accuracy of output / error reduction

    • Digital Workforce productivity

    • Consistency of performance

    • Compliance to rules and regulations

    • Management Satisfaction

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